I’m reading a book called “Reframing Organizations” by Lee Bolman & Terrence Deal (Jossey-Bass, 2008) for an Organizational Behavior course I’m taking and I came across a hilarious section which refers to an encounter between two companies in the 1970s or 1980s. The first is an American company which needed ball bearings and the second is a Japanese plant that made them. Here’s what apparently happened: Although the book’s main point was more about the difference in company standards ... Read More
Archives for February 2011
7 Parts to the Perfect Voice Message
If you run your own business or manage a team, you probably leave more than a handful of voice messages each day on your clients’ or colleagues’ phones. To make sure that you communicate your message clearly and minimize any miscommunication, you’ll want to make sure you craft the perfect voice message. Here’s a sample with the 7 parts you’ll need: Greeting: Say their name – it’ll grab their attention and minimize the possibility they think you’re some telemarketer. Your Info: Say your ... Read More