“You’ve spent years learning how to read and write, years learning how to speak. But what about listening?” – Stephen Covey So true. Whether you listen as a salesman, a consultant, a CEO or a parent, you’ve probably spent very little time honing your skills as a listener. In Covey’s The 7 Habits of Highly Effective People, which I just re-read after reading it around 13 years ago, the chapter on Habit 5: Seek First to Understand, Then to be Understood (which happens to be my one-sentence ... Read More