Learn how to avoid the Curse of Knowledge with your team in 3 easy steps. In the video, I discuss the famous Tappers & Listeners study which was conducted by Elizabeth Newton back in 1990. Learn more: Read my "Influencing Virtual Teams" Amazon best selling book Subscribe to my YouTube Channel Follow my Facebook Page Check out Made To Stick by Chip & Dan Heath ... Read More
My “Write Better Emails” Course – Now Out on Udemy!
My latest course "Write Better Emails: Tactics for Smarter Teams Communication" is out on Udemy. The course is designed for employees and entrepreneurs who frequently work with 5 or more team members through email. You'll learn how to save time and reduce the number of emails you have to send. You'll also learn how to collaborate more efficiently with your team. The course is based on my bestselling book "Don't Reply All," but I dig into more cool examples in the course (using my pen ... Read More
A 60-Second Overview of “Influencing Virtual Teams”
If you didn't get the chance to read my "Influencing Virtual Teams" bestselling book, or if you have read it and would like a simple refresher of the 17 tactics presented in it, here's a quick 60-second overview on SlideShare. I hope you find it helpful! Hassan P.S. - Can I ask for a quick favor? If you've read the book, would you take 1 minute to review it on Amazon? I would love to hear your feedback (I read every single review), and it would mean the world to me. Click here to ... Read More
6 Tips for Virtual Team Managers from “REMOTE: Office Not Required”
I just finished reading Jason Fried’s and David Heinemeier Hansson's latest book “REMOTE: Office Not Required” and thought it was a great primer about working remotely. The book focuses mainly on why companies should consider shifting to a remote workforce if they haven’t already. So if you are not already sold on the idea that having a virtual team is better for you, your employees, your company’s profits and the environment, then this is a must read. The book also discusses how Jason and David ... Read More
The 3 Types of Responses to Questions: The Good, the Bad and the Ugly
Nearly every single response to every single question I’ve ever asked someone in a meeting, phone call or email can be classified under one of three categories: one’s good, the other’s bad, and the third’s ugly. The good is when someone answers the question first, and then gives additional information afterwards. The bad is when they do it the other way around. The ugly is when they never answer the question. Here’s a visual to explain the difference. Here’s an explanation of why you need to ... Read More
Japanese Perfection and Why You Need to be Specific in Your Requests
I’m reading a book called “Reframing Organizations” by Lee Bolman & Terrence Deal (Jossey-Bass, 2008) for an Organizational Behavior course I’m taking and I came across a hilarious section which refers to an encounter between two companies in the 1970s or 1980s. The first is an American company which needed ball bearings and the second is a Japanese plant that made them. Here’s what apparently happened: Although the book’s main point was more about the difference in company standards ... Read More