In any successful virtual team, establishing trust between team members is crucial to achieving a high level of performance. However, trust is a complex concept that can be challenging to manage. It's not something that can be seen, heard, or quantified, and it exists on a spectrum, ranging from very low to very high. So, what is trust, and how can it be developed in a virtual environment? In this blog post, we'll explore the definition of trust and introduce a simple formula for increasing ... Read More
The Power of Writing Out Tasks When Delegating to a Virtual Team
Delegating tasks to a virtual team can be a challenge, but it’s crucial for remote work to be successful. One tactic that can greatly improve the chances of success is to write out the tasks you delegate. The Power of Writing According to Professor G. Richard Shell, there is a mysterious power in writing. He cites an old hidden camera TV show where a fake sign was placed on the highway between Pennsylvania and Delaware that read “DELAWARE CLOSED.” Despite some drivers ignoring the ... Read More
Clear Communication: The Key to Successfully Managing Virtual Teams
Managing a remote team requires a different set of skills than managing an in-person team. One of the biggest challenges of managing a virtual team is communication. Communication can be more difficult when team members are not physically in the same location, and this can lead to confusion and misinterpretation. In this article, we will explore the best tactics for managing virtual teams, specifically the importance of explaining tasks clearly. We will take inspiration from Thorkil Sonne, ... Read More
How to Avoid the Bystander Effect and Get Things Done in Virtual Teams
The story of Kitty Genovese is a tragic example of how the bystander effect can have devastating consequences. While this phenomenon has been studied in relation to emergency situations, it also has implications for virtual teams in the workplace. When responsibility is diffused among a group, it can create a situation where everyone assumes someone else will take care of a task, resulting in nothing being done at all. To avoid this, it's crucial to assign responsibility to specific ... Read More
3 Rules for Setting Effective Deadlines for Your Virtual Team
If you're managing a remote team, you understand that keeping everyone on track and productive can be a challenge. One of the most effective tactics to manage remote work is to set deadlines for every task. Why Deadlines Matter Deadlines are critical to the success of your remote team. Without them, projects can drag on for much longer than necessary. Parkinson's Law, the idea that work expands to fill the time available for its completion, can set in and slow your team's progress. ... Read More
The Impact of Language in Virtual Teams: The Surprising Results of the Xerox Study
In virtual teams, communication can be challenging, and getting people to comply with requests can be even more so. However, there is a simple but effective tactic that you can use to influence your virtual team and get them to comply with your requests. This tactic uses the word "because." The Xerox Study: The Power of "Because" The Xerox Study conducted in the late 1970s is a classic example of the power of the word "because." In the study, researchers wanted to find out the best ... Read More
“Hybrid Work Management” Book is Out! (Profits Donated)
I'm excited to share that my latest book "Hybrid Work Management" is now published! It's listed for only 99 cents for a very limited time on Amazon. The book will help you manage a hybrid team in easy steps. It's a super-short book about to analyze, plan, manage, and evaluate your team’s hybrid work arrangement. Click here to grab it on Amazon for only $0.99 (limited time)100% of the profits of this book will go to charity (for sales during the first 10 ... Read More
CC vs. BCC: What’s the Difference Between These Two Email Fields?
When referring to email, “cc” means carbon copy and “bcc” means “blind carbon copy.” Both “cc” and “bcc” are additional fields you can enter when sending an email. Every recipient email address you enter into the “to” and “cc” fields will be able to see each other. The email addresses you add to the “bcc” field will not be visible to the “to” and “cc” recipients or the other “bcc” recipients. Addressing an Email When you send an email, you have three field choices: “to”, “cc”, and ... Read More
Hybrid Work Live Webinar: Wed, 25 Aug 2021 at 12pm Eastern
On Wednesday, August 25, 2021, at 9 am Pacific Time (12 pm Eastern Time), I'll be speaking about how to build and manage a hybrid workplace [Update: The webinar is now published and is available on-demand. You can watch the recording by clicking here.] This is a free webinar organized by Udemy business where I'll discuss a 4-part framework that includes analyzing, planning, managing, and evaluating your hybrid team's work model. If you'd like to join me, click on the following ... Read More
An Email Charter that Helps Solve the 2 Main Problems with Email
The following email charter includes 18 tips that will help you improve communication among your team. Why an Email Charter? There are two main problems with corporate email. The first is a quantity problem (we receive too many emails), and second, we have a quality problem (we receive too many bad emails). This email charter was created to help solve both those problems within teams. Email Charter Background The idea of an email charter is not new. I first heard about it ... Read More
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